Chatomate
Chatomate is a full stack engagement platform that businesses use to automate processes to reach, support and delight customers.
Automating conversations shouldn't take days. With Chatomate, designing conversations becomes easy with elements like Workflows, Dynamic Content, NLP, Tags and Code Base. These elements help businesses to generate more leads and provide support on customer preferred channels with cost-effective and personalized solutions.
Get a canvas to build personalized customer journey and bring business workflows to life quickly.
Import content from your backend and showcased into rich media.
Understand user intent into natural language and give accurate responses.
Categorize customers into segments based on their action and target them in a personalized manner.
Add complex logic on user data points and deploy it in no time.
Elevate customer support with accurate and personalized conversations on platforms where your customers spend most of their time. Use chatbot across channels to generate more sales and automate customer support.
Build personalized and cost-effective conversations to delight customers on WhatsApp messaging channel. Send reminders and updates to convert leads into sales.
Reply instantly and engage immediately on Instagram. Turn followers into brand loyal customers by automating story replies, DMs, and comments on post.
Be available 24x7 for your customers on website. Turn visitors into customers by CRM integration, automating 1st line of support and handover to human agent.
Attract the huge user base of Facebook with automated and personalized responses. Provide delightful experience with rich media content, query resolutions and engaging alerts.
Bring the joy of conversational AI to your customer in mobile application. Understand user query into natural language and provide meaningful responses at scale in your eco system.
Make your customer experience reach the peak with Chatomate platform. Power up agent productivity to support customers in no time with Omnichannel Inbox, Knowledge Base, Canned Responses, Load Balancing and Agent Escalation.
Expand agent’s reach to all channels. Quickly respond to conversations from any channel with the history of every message on every channel at hand to the agents.
Use an internal knowledge base to help agents provide any information instantly, at any time and save time on repetitive queries with answers ready at their fingertips.
Build, save and use responses for similar requests. Help agents decrease response time with ready to deliver answers and save time in case of repetitive queries.
Relieve agents from the burden of workload by comparing the traffic of all the agents online and then assigning the chat to the agent with minimum traffic.
Maintain the response accuracy even when an agent is unable to resolve customer query by transferring the query to the next agent who can surely resolve it.
Discover critical insights to measure the performance of your bot for every channel, get user metrics, trending user intents, and agent efficiency to analyze and improve the overall chat to upgrade customer engagement.
Track the performance of your bot for each channel with number of bot users, message count and total number of sessions.
Get a record of new incoming users and then total users to understand the bot traffic pattern. Record bot's most communicate hours.
Measure the demand of trending intents and its frequency. Get the list of unanswered questions and train the bot accordingly.
Keep a record of total handoff requests in working and non-working hours across channels. Map missed handoff requests for any particular channel.
Gain live chat insights like agent's average response time, agent workload and agent availability to measure their efficiency.
Upgrade your chatbot ecosystem with powerful integrations of Chatomate. The stack includes Channels, Live Chat, Campaigns, Growth Tools and Third-Party Apps that combine the best of automation and live chat on all social platforms.
Engage, convert and retain customers with smooth integrations across various social channels and expand your brand presence.
Configure the popular Live Chat to seamlessly route higher-value complex queries to human agents.
Update larger volumes of audience with broadcasting fire messages to raise your customer service game.
Acquire new customers easily on channels like WhatsApp, Web and Instagram with automated replies, links and QR generation.
The integration stack is completed with apps like Lead Square, HubSpot, Google Sheet, Salesforce, Genesys and many more.
Chatomate is built to support scalable automation with an extra layer of protection so that you never have to worry about unregulated traffic and your users’ data security. So, whether it’s about responding to larger volumes of customers or safeguarding your user’s data, you are in good company with Chatomate
Get fine grade role-based access control support to fit your organizational needs. So be it a supervisor, admin or agent, everyone knows what they are doing.
Get extra protection with two factor authentication for secure access to the accounts to save your organization from widespread security
attacks.
GDPR compliance assures that the customer’s data stays in their control. Chatomate takes the responsibility of safeguarding your user data from falling into wrong hands.
Chatomate being built using cloud services allows the app to be published on public or private clouds so that your customers’ data is always under protective lenses.
Chatomate is inbuilt with auto scaling feature to instantly manage and serve in case of unregulated traffic so that automated replies and services doesn't stop for any number of user base.
Don’t just take our word for it, let our clients do the talking!
Automating business processes with Chatomate is now just a click away!
